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FAQ

There are many excellent English language schools in Britain, and it can be difficult to choose the right one. Here are some questions which you may want to ask when choosing your school.

Is Studio privately owned or part of a "chain"?

Studio Cambridge is privately owned. We are not part of a multi-centre group or "chain" of schools. 80% of our students come through the personal recommendation of past students and Education Counsellors overseas, not from advertising or marketing campaigns. We are proud of the reputation we have built over the past six decades.

When should I arrive in England?

Our courses run from Monday to Saturday. Therefore we encourage you to arrive on the Sunday before the course starts and depart on the Sunday at the end of your course. Airport transfers are included in your fees on Sundays, from Heathrow or Stansted airports.

Do I have to buy my own books?

You are not required to buy books, as educational materials are included in the cost of the course. Books and tapes are also available for reference and on loan, free of charge in our Learning Centre. You may however, wish to buy a dictionary or other reference books. There are additional costs for required course books for students taking the IELTS and the University of Cambridge examination courses.

Are your courses accredited by the government or any other official authority?

Studio Cambridge is: - accredited by the British Council - a founder member of EnglishUK (formerly known as ARELS) - a member of the British government's "EDUCATION UK" initiative - a member of IALC (International Association of Language Centres) - inspected by the Independent Schools Inspectorate (ISI) in 2013, scoring 1 (the best score) in the three areas of teaching, welfare and management.

How many students do you have?

On average, Studio Cambridge has some 200 adult students present at any one time between September and June, and 400 in July and August. This is the optimum size. It is big enough to allow us to provide a wide range of academic programmes at all levels and a varied choice of social activities, and small enough that we can give you the personal attention you deserve.

How will you place me in a class at the right level?

On the first day in school you take a placement test, which is both written and spoken, covering: 1. Grammar 2. vocabulary 3. Speaking 4. Listening 5. Writing You will then be placed in a class at your level, and your teachers will carefully monitor your progress.

What happens if I am better at one skill than another - for example, I am better at reading than speaking English?

If you have different levels of skills, and depending on the course you have chosen, you may be placed in different classes for each of these skills.

I want to be in the same class as my friend, is this possible?

We can place you and your friend together, but only if you have the same level of English. If you do not want to be in the same class as your friend, this can often be arranged - but it will depend on the availability of places.

What happens if I don't like my class?

If your class is at the wrong level for you we will make every effort to change your class after the first few days.

I speak very little English, how will you start to teach me?

You will start using the language from your first day, not by translating or interpreting from your own language but by using it. Your textbooks will be especially designed for beginners and your teachers will be experienced in teaching English at the beginner level. Everyone else in your class will be doing the same. They, and your homestay hosts, will support and help you every step of the way. Very soon you will gain confidence and be able to use English far more effectively. In the unlikely event that there are no other students at your level, we may offer you private lessons in place of group lessons. There is no extra charge for this, but the number of private lessons will be provided at the ratio of one private lesson = three group lessons.

How long will it take me to learn English?

The true answer is that learning a language is a life-long experience, and your progress will depend on your ability, motivation and study habits. At Studio we have six main levels of English (each level is subdivided). It typically takes about 6 weeks to move from one main level to the next. So, if you apply yourself, you can expect to go from an Elementary level to an Advanced level in about 7 months.

How will I know if I am making any progress?

You have weekly progress tests. You also meet every week with your Personal Academic Advisor who will advise you on your progress, help you with your studies and ensure that you are advancing at the right speed for you.

If I have problems will there be someone who speaks my language who can help me?

We use only English in the classroom. However, we employ Japanese and Arabic student counsellors, and our other staff speak a variety of languages. Our languages include: Chinese, French, German, Italian, Japanese, Polish, Portuguese and Spanish. Remember, we are here to help you at all times.

The schools in my country are segregated. Will the classes in Studio be single-sex?

No. All classes at Studio are mixed, with men and women studying together.

There are many different accents in England. What accent do you have in Cambridge?

Local Cambridge people have a pleasant accent which is easy to understand. As a university city, Cambridge is also home to students from throughout the UK, and your teachers will also be from many different parts of Britain.

Will I get a certificate from the school after my course and is the certificate recognised?

You will receive a Course Certificate and Academic Record from Studio Cambridge. The school is accredited by the British Council. If you are taking an external examination (IELTS or the University of Cambridge) you will also receive an examination certificate.

Should I bring my own laptop computer?

It is not necessary to bring your own computer, as our Learning Centre has 18 computers which you can use between or after classes. However, most areas of the school building also have Wi-Fi access and you will be able to use your own laptop if you wish to do so.

What happens if I don't like the school and want to leave early?

You may choose to leave your course for any reason by giving us 4 weeks' notice (see our terms and conditions for details of refunds).

Can I book a short course, and then extend if I like it?

Yes, there are usually places available. However, if you are visiting the UK with a Student Visa, any extensions may depend on your expected date of departure from the UK.

Can I change to another course if I don't like the one I'm on?

Yes. A change to another course of the same or higher intensity (lessons per week) can normally be arranged within a week. However, a change to a less intensive course requires four weeks' notice.

I am a mature adult. Will there be other people of my age there?

Our students range from 16 to 60+ years of age. The EFL-28 course tends to attract slightly older students, while the IELTS and Cambridge examination courses are more suitable for students planning on entering university.

My country is at war with another country. Will there be people from that country in the school?

As we have some 80 nationalities at Studio every year, it is very likely that you will meet someone from that country. We teach English without regard to sex, nationality, religion or political persuasion and expect all our students to be tolerant and understanding of each other.

What kind of accommodation will I have?

You can choose to live in a homestay at any time of the year or, if you are18 years old or above, you may stay in a student residence.

Will I have a TV in my accommodation?

Most homestay hosts have 'terrestrial' TV and more & more now have satellite or digital television. If you book a 4 or 5 Star homestay, you might even have your own TV. Televisions are also available in the residences. There is a TV in both student residences in the common room.

Is there somewhere I can plug in my laptop in my accommodation?

You must ask your hosts if you can use their telephone line and then pay for the cost of connecting to the Internet. Both residences have WI-FI internet available

Will the hosts have Internet access?

Some, but not all hosts have broadband (512kb/s +), although almost all have telephone lines.

I like to shower every day. Will this be possible?

Yes, all hosts have baths in their home, of course, and nearly all our hosts have showers.

I am worried about the food. What will my hosts give me to eat? Can I bring some of my favourite food with me?

Our hosts are accustomed to hosting students from all over the world and are often able to cook many different types of food. We have a selection of hosts who are able to cater for special diets, such as vegetarian, vegan, Halal and Kosher menus. Let us know in advance if you have particular dietary requirements. You cannot usually import food into the UK. However, Cambridge has many good food shops (and restaurants) where you will probably find the food you prefer to eat. Hosts do not provide lunch from Monday to Friday. However, Studio has a cafe where hot and cold lunches are available each day. A good lunch, with a soft drink, costs approximately £5.00 (lunch is included in the fees of the summer camps including the Sir Christopher course)

What kind of clothing should I bring?

Most of your clothes should be informal or casual. You will need some warm and waterproof outer clothing (yes, even in the summer!) and, perhaps, something a little more formal for evenings out at a restaurant or a social event. An umbrella or raincoat is also recommended.

Who will do my laundry (clothes washing)?

Your homestay hosts will wash your clothes (and change your towels and bed linen) once per week. In the residences, you wash your clothes yourself. Clothes washers and dryers are available with washing powder provided.

Can I wash my clothes myself?

You may wash your own clothes. If you wish to use your hosts' washing machine, please ask their permission first.

How far is my accommodation from the school?

Hosts' houses are typically no more than 25-30 minutes' away from school, by bus, bicycle or on foot. Residential accommodation is either on campus or a 5 - 10 minute walk from the teaching centre.

How do I get to school from my homestay accommodation?

In many cases, students are able to walk between their accommodation and the school. Bus passes that allow unlimited travel are available at approximately £12.50 per week (these are called 'Megarider'). Many students rent bicycles and rental costs are from £25 for 2 weeks to £70 for 12 weeks. Alternatively, you can buy a bicycle for as little as £70 and then sell it to another student when you leave.

I usually have dinner at 21:00. What time will I eat in Cambridge?

Dinner time in England is usually between 18:00 and 19:30 and you will normally be expected to eat with your hosts. If you do not plan to eat at home, please tell them in advance.

Do I have to eat with my hosts every day?

Under normal circumstances, you should have breakfast and dinner with your hosts. If you are unable to do so you should let them know so that they can prepare a snack for you.

What time do I have to come home at night?

If you are living in a homestay, you will be expected home for dinner each evening at approximately 18:00 hours. If you then intend to go out, you must tell your hosts where you are going and agree with them a time when you will return. If you are staying at a residence, you will be able to return as and when you wish but should consider your fellow residents.

Do I have to help with household chores?

No, although hosts appreciate it if you act as "part of the family" and keep your bedroom, the bathroom and other areas clean and tidy.

What happens if I don't like my hosts?

If you are not happy we will try to resolve whatever problems you are having and, if necessary, move you to a different host. Please go to reception and ask to speak with customer services if you would like help about this.

Can I rent an apartment?

Yes. The minimum age is 18 years. However, it is very difficult to rent an apartment before you come to Cambridge. We therefore recommend that you stay in a homestay for the first month of your course.

My boy/girlfriend plans to visit me when I'm in Cambridge. Can he/she stay with me?

It is sometimes possible, depending on the availability of rooms and the duration of the stay. Please consult us in advance. Any such arrangements must be made through the school and then agreed by the hosts or wardens.

Will I need a visa?

Please check with the British consulate or embassy in your home country regarding any visa requirements to study in the UK. If you do need a visa, we will send you the correct documentation once we have received your application and course deposit. If your visa application is unsuccessful, we will refund the fees you have paid (please see the Terms and Conditions in our current brochure, or click on the disclaimer link in the footer of our website).

When should I plan to arrive and depart?

Our courses start on Monday and finish on Fridays. You should, therefore, plan to arrive in Cambridge on the Sunday before your course starts and leave on the Saturday after the end of your course. Please check for bank holiday days in the UK as in 2013 the school will be offering excursions in place of lessons on these days.

Is an airport transfer included in the price?

Airport transfers are not included in the price. We can arrange individual airport transfers by taxi, mini-bus or private car from any of the London airports or railway stations. The costs (in 2013) for the main London airports can be found in the 'How to get Here' section under 'Adult courses'.

If I take a Studio transfer from the airport on arrival, who will meet me?

You will be met by the driver of the taxi or private car as soon as you come through Immigration and Customs. The driver will be holding a Studio Cambridge sign with your name on it. He or she will take you directly to your accommodation in Cambridge.

How do I make my own way from the airport to Cambridge?

There are frequent bus services from all the major London airports to Cambridge. The price below is the typical cost of a return ticket by coach from the airport to Cambridge city centre. You should then take a taxi to your accommodation (approximately £8.00 one way). Transfers by bus* Airport Typical journey time Price Stansted (STN) 1 hour £15.00 Luton (LTN) 1 hour 30 minutes £20.00 Heathrow (LHR) 3 hours 30 minutes £40.00 Gatwick (LGW) 3 hours & 45 minutes £45.00 *return tickets are valid for a period of 6 months. We will be delighted to send you up-to-date information with confirmation of your course.

Should I take a taxi from the airport when I arrive?

No! London taxis (black cabs) are extremely expensive, especially on longer journeys.

Where is Cambridge?

Cambridge is superbly located, close to London and yet in the peaceful English countryside. It is 95 kilometres from central London, 135 kilometres from Oxford and 40 minutes' drive from the closest airport, London Stansted.

How big is Cambridge?

The resident population of Cambridge is approximately 100,000 and there are also 20,000 university students. Approximately 4 million people per year visit the city (tourists and business people).

What's the weather going to be like in Cambridge?

British weather is seldom very hot or very cold (we have a temperate climate). It rains frequently. Here are the minimum and maximum temperatures for each season: January - March max 8 min 2 April - June max 16 min 7 July - September max 21 min 11 October - December max 15 min 3

Can I rent/drive/buy a car in England?

- Car rental: you must have an international driving licence and be at least 23 years old - Driving your own car: you must have an international driving licence and insurance cover for the UK - Buying a car: you can buy a car and must have a British or international driving licence and insurance cover

Can I smoke in the school/in England?

- Since July 2007, smoking is not allowed in any public buildings in England. This includes the school itself. Smoking is only allowed outside in the smoking area at the school. - Smoking may be possible in your homestay, depending on the rules of your host. Please let us know if you smoke and we will then attempt to find a "smoking" homestay host for you. - You can only buy cigarettes in the UK if you are aged 18 or over.

Should I bring presents with me? If so, for whom?

It is not necessary. However, a small present, typical of your country, would be very appreciated by your homestay hosts.

Can I attend lectures at the university while I am in Cambridge?

No. Lectures at the university are for university students only. However, there are many public lectures in Cambridge and our Student Services Office keeps a schedule of lectures which you can attend.

Can I go to Cambridge University after I finish my course at Studio?

If your academic grades and English knowledge are acceptable to the university. However, you will need to make application to the university at least 9 months prior to coming to the UK. If your academic grades are acceptable they may require you to obtain a specific score in the IELTS examination or to pass a Cambridge University examination. Other universities in Cambridge and throughout the UK are also pleased to accept international students.

Does the school organise meetings with English people?

As part of our Activities Programme, we provide a list of local and university clubs, and we have a Conversation Club through which you can have informal chats with a teacher.

I have friends in other parts of England. Will the school help me to travel to them at weekends?

Yes. We can help plan any trips you wish.

Is Cambridge expensive?

Cambridge is quite expensive in British terms, but it is a lot less expensive then the bigger cities (especially London). Here are some sample costs: Cinema ticket £6.50 Weekly bus pass £11.00 Taxi from school to city centre £5.00 Return train ticket to London £18.00 Hamburger and chips £4.50 Soft drink £0.80 Pint of beer £2.80 Cigarettes (20) £5.00

Can I open a bank account in Cambridge? If not, what can I do with my money?

Unfortunately, banks in Britain have recently decided not to allow temporary visitors to the UK to open bank accounts. You may be able to make arrangements with your bank in your home country if it has a branch or affiliate in Cambridge. If not, we recommend that you bring money in £ Sterling travellers cheques. We will be happy to keep your travellers cheques in the school safe.

Can I use credit cards in England? Which ones?

All major credit cards are accepted. The most popular are Visa, Mastercard and American Express.

Can I pay for things in Euros or dollars in England?

The only currency in general use in the UK is £ Sterling. However, if you pay by credit card you will, of course, be billed in your own currency. Most banks and Post Offices offer currency exchange services.

Do I have to register with the police?

Most students do not need a visa to enter the UK and do not need to register with the police. However, if you enter the country with a Student Visa and if there is a stamp in your passport saying that you must register with the police, you must do this within 7 days of arriving in Britain. We will help you. You will need to have: Your passport Two passport-sized photographs Money for the registration fee (approximately £40) Your address in Cambridge Confirmation letter from the school

Do I need to show the school my passport?

Yes, We will need to see your passport on the first day of school. Please bring it with you.

Do I need my passport to visit Scotland/France?

You do not need a passport to visit any other part of the UK (Scotland, Wales and Northern Ireland). However, you will need your passport for a visit to any other country.

Is it safe in Cambridge?

Cambridge has fewer crimes than many other cities in Britain and is considered a pleasant and safe place to live and study.

How can I contact someone if I have a problem and the school is closed?

We have a 24-hour emergency telephone number available when the school is closed. The number will be sent to you with confirmation of your enrolment.

What happens if I get sick or have dental problems?

Medical insurance is included in the Accommodation and Insurance fees. This gives you up to £1 million coverage for medical treatment and requires that you pay the first £25 costs of any medical treatment. The Certificate of Insurance gives a 24-hour contact number and information on what to do in an emergency. We will send you a copy of the Insurance Certificate with the confirmation of your enrolment. Studio Cambridge can be contacted 24 hours per day, every day. The emergency contact number will be sent to you with confirmation of your enrolment.

If my mother becomes very sick and I have to go home, will I get my money back?

We normally require 4 weeks' notice to withdraw from a course. If you need to leave your course for compassionate reasons it is often possible to claim on the included insurance.

What can I do in the evenings and at weekends?

Our Student Services department provides a full programme of social, sports and cultural activities. At least five such activities each week are provided without additional cost. Activities include: Lectures and workshops Academic 'clubs' (grammar, conversation etc) Studio parties Sports (tennis, football, gym, swimming, badminton, cricket, etc) Restaurant and music evenings Cambridge and local tours (including 'punting' on the River Cam) Excursions throughout the UK (at additional cost) Samples of typical weeks' programmes can be found in our Leisure Time pages. In addition, Cambridge has a varied and exciting cultural life with excellent clubs, pubs, cafés and restaurants and good sports amenities. And, of course, London is just 45 minutes away by train.

What information will I receive when I arrive in Cambridge?

On arrival, you will receive our 'Studio Cambridge Student's Guide'. Here you will find the answers to most questions, including: Academic information Accommodation Activities Attendance Banks Bicycles Books Buses Car hire Cars Computers Currency exchange Dentists Doctors Emergencies Excursions Extending your stay Hospitals Learning Centre Lesson times Lost property Mail and faxes Maps of Studio buildings Meals Nightlife People to contact Pocket money Police registration Problems School Rules Shopping Sights to visit in Cambridge Student Services Taxis Telephones Timetables Travellers' Cheques Tutorials University advice Valuables Videos / DVDs Welfare Working in Britain

What do Studio Cambridge Course fees include?

For details please click on our " Adult Courses" button above.

What happens if I can't arrange flights to arrive or depart on Sunday?

You can arrive on other days and still join the courses but this will usually be more expensive. Your accommodation is booked from Sunday to Sunday and a transfer is only free if you arrive / depart on a Sunday. Arriving or departing on any other day will mean that an extra cost applies.

What happens if I can't arrange flights to arrive or depart from Heathrow, Gatwick or Stansted airport?

You can arrive or depart at other airports and we will still be able to arrange for someone to meet you and take you to/from your accommodation. However, this will usually be more expensive. Transfers are only free if you arrive / depart from Heathrow or Stansted airports. Arriving or departing from any other airport will mean that an extra cost applies.

What happens if I don't want Studio to arrange a transfer for me?

This is not a problem. If you want to make your own way to Studio you should tell us on the application form.

What happens if I don't want Studio to arrange insurance for me?

Insurance is automatically included for all courses - if you don't wish to use it, this is no problem. There is no reduction in price for not using our included insurance.

What will I study?

Please see our Adult Courses content page above.

Is Studio accredited?

Studio is: accredited by the British Council, a member of English UK and a member of the British government's 'Education UK' initiative.

Is Studio a recognised academic institution?

Established in 1954, Studio Cambridge is the oldest English language school in Cambridge. We are an accredited centre for the University of Cambridge examinations and authorised to offer the Cambridge CELTA courses. Under the direction of the Academic Manager, our teachers are qualified and enthusiastic.

How carefully does Studio select its accommodation?

Studio attaches great importance to the selection and continuous assessment of accommodation, both in homestays and in student residences. Our Accommodation and Welfare staff are committed to providing you with the highest standards of comfort and security.

Is Studio the right size?

A small school would be unable to provide the range of courses which you need. A large school can be impersonal - a place where you will be lost in the crowd. On average, Studio has between 100 and 200 students present on each course timetable, at any one time. This is the optimum size. It provides the ideal social environment, whilst allowing us to treat you with the personal attention you deserve.

Is Studio in the right place?

There are many attractive cities and towns in Britain. We believe, however, that Cambridge, Reading, Richmond, Ely and Bishop's Stortford are the ideal places for the international student - not just to study but to sample real English life. They are historic towns, with lots to see and do and a welcoming attitude. They are in easy travelling distance from several international airports.

Do I have full and accurate information?

In writing this website, we have tried to be as accurate and detailed as we can. We hope that you will find all the information you need. However, where you study English is an important decision, so please contact us if you have any doubts or need further explanations.

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How will you place my student in a class at the right level?

On the first day in school your student will take a placement test covering: 1. Grammar 2. Vocabulary 3. Speaking 4. Listening 5. Writing They will then be placed in a class at the appropriate level, and teachers will carefully monitor their progress.

My student wants to be in the same class as a friend - is this possible?

We can place a student and friend together if they have the same level of English. If a student does not want to be in the same class as their friend, this can often be arranged - but it will depend on the availability of places.

My student speaks very little English, how will you start to teach him?

Your student will start using the language not by translating or interpreting from their own language but by using it. The textbooks will be especially designed for beginners and your teachers will be experienced in teaching English at the beginner level. Everyone else in their class will be doing the same. They, and your student's homestay hosts, will support and help your student every step of the way. Very soon your student will gain confidence and be able to use English far more effectively. In the unlikely event that there are no other students at your student's level, we may offer them private lessons in place of group lessons. There is no extra charge for this, but the number of private lessons will be provided at the ratio of one private lesson = three group lessons.

How long will it take my student to learn English?

The true answer is that learning a language is a life-long experience, and your student's progress will depend on their ability, motivation and study habits. At Studio we have six main levels of English (each level is subdivided). It typically takes about 6 weeks to move from one main level to the next. So, if your student applies himself, he can expect to go from an Elementary level to an Advanced level in about 7 months.

The schools in my student's country are segregated. Will the classes in Studio be single-sex?

No. All classes at Studio are mixed, with men and women studying together.

Does my student have to buy his own books?

Students are not required to buy books, as educational materials are included in the cost of the course. Books and CDs are also available for reference and on loan, free of charge in our Learning Centre. You may however, wish to buy a dictionary or other reference books. There are additional costs for required course books for students taking the IELTS and the University of Cambridge examination courses.

What if my student doesn't like the school and wants to leave early?

Your student may choose to leave his course for any reason by giving us 4 weeks' notice (see our terms and conditions for details of refunds).

Can I book a short course for my student and then extend his stay if he likes it?

Yes, there are usually places available. However, if your student is visiting the UK with a Student Visa he should book the course for the full period before leaving his home country. The visa will be issued only for the duration of the course he has booked.

What time does my student need to be home at night?

For students on our summer camps there are different curfews for each age. Those on the youngest courses (Sir Edward, Sir Henry and Sir Richard) are not allowed to leave the campus without supervision and are scheduled for bedtime between 21:30 and 22:30. For students on our other summer camps, curfew times are as follows: 14-17 years: 23:00 16-17: 23:00 18+: 00:00 Students on these programmes will be following a complete timetable of lessons, activities and excursions, therefore normally they would all go to their rooms at a certain time before the curfew. times above.

My client is under 14; what is the unaccompanied minor procedure?

Their parents should ask (and pay) the airline for their children to be treated as "unaccompanied minors". In this way, the children will be escorted through Security in the airport of departure and accompanied onto the aircraft. On arrival in the UK, they will again be escorted from the aircraft, through Immigration and Customs, and will be handed over to a "named person" on the land side of the airport. That person will be our representative at the airport. We will have provided the name to the airline in question and will produce photo ID as proof. Please note that we will not be able to give you the name of that person until the day before arrival. We can, however, provide you with further contact information and an emergency contact number. Please contact the Sales team for more information. For the return flight, our representative will hand over the children to the airline personnel at the airport of departure. They will escort them through Security and onto the aircraft. On arrival back in their home country, the airline staff will bring them through Immigration and Customs and hand them back over to the "named person"(normally their parents) at that airport.

My student wants to be placed only in a certain residence at your Sir Michael course; is this possible?

A comfortable and enjoyable experience at the student residences is crucially important to the success of our programmes. We allocate residences, sections of residences and rooms according to the nationality, age and gender of our students. This careful allocation ensures that they are in as safe and relaxed an age-and-gender specific environment as possible, and that they are encouraged to use English as their sole means of communication. Students may not, therefore, request specific residences or rooms in advance. In certain circumstances (though they are rare) rooms can be changed after arrival.

I have a student who is 16. Which course should I choose for him?

Students aged 16 have several options available to them. They can attend our adult school where the average age of students is 22, or they can attend one of our Language and Activity programmes: In Cambridge they could attend either Sir Michael (14-17 year olds), Sir Laurence (14-17 year olds), or Sir Christopher (16-19 year olds). We also have our Sir William programme in Richmond-upon-Thames for 14-17 year olds. Our summer camps are all-inclusive programmes, with increased supervision, whereas our adult courses would offer students the choice to participate in activities and excursions, and they would also travel to school alone. The choice between these courses really depends on the student and what sort of course he and his parents wish him to follow.

I am booking flights for my student, but can't find any to arrive on the Sunday before his course. Can he arrive on another day?

If your student is enrolled on a summer camp he should arrive on the Sunday. If this is not possible you should arrange the flight for the Monday. (However, please note that there will be an additional charge for a private airport transfer on this day).

My student has arrived at the airport and can't find the school representative. What should he do?

Sometimes taxis can be delayed by traffic. If your student cannot find his driver at the arrival gate, please advise them to go to the information desk in arrivals (not the airline desk) and ask them to contact the driver or staff member from Studio Cambridge for you. If after one hour of the plane landing the driver still cannot be found, please advise your student to call the emergency phone: 07817 907911. We would not advise leaving the airport or taking a London taxi as these can be very expensive.

My student's flight has been cancelled/delayed. What should I do?

If the flight has been delayed or cancelled at the last minute, please call the emergency phone (+44 7817 907911) to update them with your student's new expected arrival details. The staff member on duty would then update the relevant host family or residential warden with this information, or the course centre if necessary.

My student needs to see a doctor/dentist in Cambridge. Who should he talk to? How much will this cost?

If your student is felling ill on a summer camp, they should tell their welfare officer that they are feeling unwell. If necessary, they will help organise a doctor's appointment, and accompany them to the doctor's surgery. There will normally be a registration fee to pay in order to register with the doctor.

My student has run out of money. How can we get some money to him?

If your student is on a summer camp, he should speak to his parents and ask for them to send money in one of the two ways described below. As all meals, accommodation, lessons, excursions and activities have been paid for in advance, your student may need extra funds for any extras he requires, therefore it may be best to organise a bank transfer in this case. In order to obtain money from parents, they could organise an immediate bank transfer into your student's account. Alternatively there is a Western Union facility in Cambridge and therefore the money can be wired to this collection point in Cambridge, if there is a Western Union in your student's country.

I'm having trouble contacting someone from Studio Cambridge on a Monday morning during the summer. What should I do?

Mondays are extremely busy at each centre, as we test all our new students and have many queries from them directly. If you do need to contact the main school on a Monday, please send an email and we will reply as soon as possible - usually in the afternoon. We understand that it may be an urgent problem but we would appreciate your patience during the morning, as it is not usually possible to obtain an answer from the relevant centre before the afternoon.

My student wishes to miss his booked activities/excursions. Can he do this?

On our summer/winter camps all activities and excursions are compulsory unless a student is unwell. Our staff supervise students during these activities and excursions and therefore we need to know that every student is accounted for. There is normally a good choice of activities, and many choices to make on excursions, although the excursion destination is set.

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